Cancellation Policy

You may cancel your booking subject to the terms and conditions outlined in this policy. Cancellation fees apply based on the timing of cancellation and the specific services booked.

To cancel your booking: Contact us in writing (email or letter), provide your booking reference number, specify the reason for cancellation. Cancellation is effective from the date we receive written notice. Cancellation fees are calculated from the effective date.

Refunds are processed within 5-7 business days. Refunds are issued within 14-21 business days. Refunds are made to the original payment method. Bank fees may be deducted from refunds. Some payments may be non-refundable as specified below.

Cancellation fees are calculated based on the timing of your cancellation request. See the fee structure table below for detailed breakdown.

The following are non-refundable regardless of cancellation timing: Visa application fees, travel insurance premiums, airline ticket fees (subject to airline policies), hotel cancellation fees imposed by properties, tour operator fees for confirmed bookings, and credit card processing fees.

For group bookings (10+ people): Individual cancellations may affect group pricing. Minimum group size requirements must be maintained. Additional fees may apply if group size falls below minimum. Group leader is responsible for all cancellation communications.

Airline tickets are subject to airline cancellation policies. Refundability depends on ticket type purchased. Change fees may apply even for refundable tickets. Travel insurance may cover some airline cancellation costs.

Hotel reservations are subject to individual property policies. Cancellation fees vary by hotel and booking type. Peak season bookings often have stricter cancellation terms. Some properties may charge 100% for cancellations.

Local tour operators may have their own cancellation policies. Advance booking requirements may include cancellation penalties. Specialized tours (safaris, treks) often have higher cancellation fees. Weather-dependent activities may have specific cancellation terms.

If you must cancel due to medical reasons: Medical documentation may be required. Travel insurance may cover medical cancellation costs. Reduced cancellation fees may apply with proper documentation. Pre-existing conditions may not be covered.

For emergency cancellations (death in family, natural disasters): Documentation of emergency circumstances required. Travel insurance may provide coverage. Case-by-case review for fee reduction. Some fees may still apply despite emergency circumstances.

Required documentation may include: Medical certificates from qualified practitioners, death certificates for family emergencies, official notices for natural disasters or government restrictions, and police reports for criminal incidents.

If we cancel due to insufficient bookings: Full refund of all payments made. No cancellation fees charged. Alternative dates or destinations may be offered. Reasonable advance notice will be provided (typically 30 days).

If we cancel due to circumstances beyond our control: Natural disasters, pandemics, or government restrictions, war, terrorism, or civil unrest, supplier failures or insolvency. Full refund of payments made, less non-recoverable costs.

If we cancel for safety reasons: Full refund of all payments made. Alternative arrangements may be offered. Travel insurance may cover additional costs. Safety of customers is our primary concern.

If your trip is interrupted after departure: Refunds are calculated based on unused services. No refund for partially used services. Travel insurance may cover interruption costs. We will assist with alternative arrangements where possible.

For changes to confirmed bookings: Changes are subject to availability and supplier policies. Change fees may apply in addition to any price differences. Some changes may require full cancellation and rebooking. Travel insurance may cover some change costs.

For weather-related trip interruptions: Seasonal weather patterns are considered normal. Extreme weather events may qualify for insurance coverage. Alternative activities may be arranged when possible. Refunds are not provided for normal weather conditions.

If your visa application is denied: Cancellation fees apply as per standard policy. Travel insurance may cover visa denial costs. Documentation of denial required. Unused visa fees are non-refundable.

If government travel advisories are issued: Cancellation fees may still apply. Travel insurance may provide coverage. Case-by-case review based on advisory level. Alternative destinations may be offered.

For pregnancy-related cancellations: Medical documentation required. Travel insurance may provide coverage. Cancellation fees may apply. Consultation with healthcare providers recommended.

Travel insurance is strongly recommended to protect against: Medical emergencies and evacuation, trip cancellation and interruption, lost or delayed luggage, travel delays and missed connections, and supplier insolvency.

For certain destinations or activities: Insurance may be mandatory. Minimum coverage amounts may be required. Specific coverage types may be needed. Proof of insurance must be provided before travel.

For insurance claims: Contact your insurance provider immediately. Provide all required documentation. Follow claim procedures precisely. Keep all receipts and documentation.

Refund requests are processed within 5-7 business days. Refunds are issued within 14-21 business days of processing. International refunds may take longer. Bank processing times vary by institution.

Refunds are made to the original payment method. Credit card refunds may take 2-3 billing cycles to appear. Bank transfers may incur additional fees. Alternative refund methods may be available upon request.

Refund amounts are calculated as follows: Total amount paid minus applicable cancellation fees, minus any non-refundable components, minus processing fees if applicable, plus any recoverable supplier refunds.